Terms & Conditions

Effective Date: January 22, 2025

1. Introduction

Welcome to Trustedcards.co.uk ("we", "our", "us"). These Terms and Conditions govern your use of our website and services, including purchasing trading cards and related products. By accessing or using our website, you agree to these Terms and Conditions.

2. General Information

• Company Name: Trustedcards.co.uk

• Contact Email: Support@trustedcards.co.uk

3. Products and Availability

3.1. We offer trading cards and related merchandise for sale, including sealed products. Product availability is subject to stock levels and may change without notice.

3.2. Images of products on our website are for illustrative purposes only. The actual product may vary slightly in appearance.

4. Pricing and Payment

4.1. All prices on our website are in GBP (£) and include VAT (where applicable). Delivery charges are not included in the product price and will be displayed during checkout.

4.2. Payments must be made in full at the time of purchase through the payment methods we offer.

4.3. We reserve the right to update prices at any time. However, changes will not affect orders that have already been confirmed.

5. Orders

5.1. Once you place an order, you will receive a confirmation email. Acceptance of your order occurs when we dispatch the products.

5.2. We reserve the right to cancel or refuse any order, including but not limited to situations where:

• Products are unavailable.

• Payment is not authorized.

• There is a pricing or description error.

6. Delivery

6.1. We deliver to the UK mainly. For international deliveries, additional tariffs and postage charges will apply, which will vary depending on the destination country. These charges will be calculated and communicated during the checkout process or upon request.

6.2. You are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries due to incorrect or incomplete details.

6.3. Risk of loss and ownership of the products pass to you upon delivery.

6.4. Dispatch Times: Items typically ship within 2-3 business days of purchase. However, dispatch times may vary depending on product availability and website traffic. We will notify you of any delays in dispatch as soon as possible.

7. Returns, Refunds, and Cancellations

7.1. Your rights under the UK Consumer Contracts Regulations:

• You have the right to cancel your order within 14 days of receiving the goods for any reason.

• To cancel, notify us via email at support@trustedcards.co.uk and return the products in their original, unopened condition.

7.2. Exceptions to the right to cancel:

• If the product is a sealed trading card product and has been unsealed by you after delivery, we cannot accept returns or provide refunds due to the nature of the product. This is in accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013.

7.3. Damaged or defective products:

• If a product is damaged or defective upon delivery, please contact us within 48 hours of receipt. We may request photographic evidence and will provide a replacement or refund in line with your statutory rights.

7.4. Return shipping costs:

• You are responsible for the cost of returning unwanted items unless they are damaged, defective, or sent in error.

8. Limitation of Liability

8.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8.2. Our total liability to you in connection with any product purchased through our website is limited to the price of that product.

9. Intellectual Property

All content on our website, including text, images, and logos, is the property of Trustedcards.co.uk or our licensors. You may not reproduce, distribute, or use any content without our prior written consent.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the updated terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: support@trustedcards.co.uk